Ticketing Policies
All ticket sales are final
Refunds will only be available for cancelled or rescheduled events. Refund deadlines and policies can be found on the event page. If you have questions about your tickets or want to know if you are eligible for a refund please contact the Box Office.
Ticket Policy requires that every patron must have a ticket for the performance.
There is a $5.00 replacement ticket charge that will be applied to any lost/misplaced tickets. If you have lost your tickets, please contact the Box Office.
Children under 12 years old must be accompanied by an adult.
Except in the case of fan presales, only tickets obtained through Mary Brown’s Centre will be honoured. Tickets from other vendors are not valid and will not be accepted at the door. If you are uncertain if a seller – whether online, by phone or in person – is legitimate, please check with the Mary Brown’s Centre box office at (709) 576-7657 for confirmation.
Mary Brown’s Centre cannot accommodate tickets bought through non-authorized sellers or scams. In the event you have purchased fraudulent tickets, contact your credit card company to dispute charges.
Management reserves the right to refuse admission.
Ticket Pick-Up
Fans can pick up any pre-ordered tickets prior to the event during regular Box Office hours.
When picking up tickets purchased by telephone you must present a photo ID and the credit card that the tickets were purchased with.
FanShield Ticket Insurance Coverage
Mary Brown’s Centre has partnered with FanShield to offer ticket insurance coverage on any ticket purchase. Customers have the choice to opt in or out of this coverage during the checkout process.
Frequently Asked Questions about FanShield Insurance Coverage
- What does my ticket insurance cover? Ticket insurance covers incidents such as; Public transportation delays, car/mechanical breakdown, death of family member within 30 days prior to event, serious illness or injury of insured, or to insured’s family member, severe weather conditions and other incidents. For more information, consumers can visit fanshield.com/faq.
- Where should I go if I have questions about my coverage or to make a claim? Consumers can visit fanshield.insure/contactus, email help@ticketguardian.net or call 844-849-4827.